LEGAL · /user_agreement

Public Offer (User Agreement)

This document is a public offer (the "Offer") under Articles 435 and 437 of the Civil Code of the Russian Federation. It sets out the terms on which Individual Entrepreneur Aperian A.A. (the "Licensor"), a resident of the Russian Federation, grants a non-exclusive license to use the Encore software (the "Software") to a person who accepts it (the "Licensee").

This Offer, together with the invoice issued for each payment, constitutes a foreign trade contract for the transfer of the right to use intellectual property (a non-exclusive license) (the "Contract"), concluded between a resident and a non-resident of the Russian Federation.

By subscribing to, paying for, or using the Software, the Licensee fully and unconditionally accepts this Offer. If the Licensee does not agree with any of its terms, the Licensee must not use the Software.

1. Licensor

Individual Entrepreneur Aperian A.A.

OGRNIP: 321774600340291 · INN: 772400379180

Email: support@encoresoft.io

The Licensor's registered address is provided to the Licensee on request via the email above.

2. Eligibility — who may accept this Offer

2.1. This Offer is addressed exclusively to individuals who are not residents of the Russian Federation within the meaning of Federal Law No. 173-FZ "On Currency Regulation and Currency Control". The Licensee must be at least 18 years old and have full legal capacity. The Licensee accepts this Offer and uses the Software in the course of the Licensee's business (professional) activity, and not for personal, family or household needs.

2.2. By accepting this Offer the Licensee confirms that they are not a resident of the Russian Federation. The Licensor is entitled to refuse to conclude the Contract or to terminate it if this confirmation proves untrue; any payment received is then returned to the wallet from which it was made, less the network fee.

2.3. The Licensee confirms that they are not subject to sanctions of the Russian Federation, the European Union, the United Kingdom or the United States, and that they do not act for the benefit of such a person.

3. Subject of the Offer

3.1. The Licensor grants the Licensee a non-exclusive right to use the Software throughout the world, by installing it on the Licensee's own equipment and running it for its intended purpose, for the paid period. Access is provided through a personal license key (the "license key"). The exclusive right to the Software remains with the Licensor.

3.2. The Software operates during presales, public onsales, restocks and drops. It:

  • enters the sale's waiting room at the time set by the Licensee;
  • takes the Licensee's place in the online queue inside the Licensee's own accounts on the ticketing platform (clause 4.1), reports the position and reconnects if the connection drops;
  • places matching tickets into the cart of the relevant account, where the platform reserves them for the Licensee for the time allowed for checkout;
  • monitors availability and tickets returning to sale so that matching tickets can be added to the cart, and reports drops, queue and cart status through webhooks;
  • selects tickets by the parameters set by the Licensee: event, section, price range, quantity, keywords and seat map;
  • works with presale codes uploaded by the Licensee;
  • keeps an operation log: time, event, platform and result;
  • is controlled through a command-line application on the Licensee's computer and through a web interface;
  • provides a browser and a Chrome extension through which the Licensee opens the cart and completes the purchase.

3.3. The Software does not purchase tickets and does not make payments. The purchase and the payment are completed by the Licensee, in the Licensee's own name, with the Licensee's own payment details, directly on the official ticketing platform.

3.4. The Licensor is not a ticket agent, ticket broker, reseller or payment intermediary. The Licensor does not buy, sell or resell tickets and does not dispose of them: tickets added by the Software remain in the carts of the Licensee's own accounts. The Licensor is not affiliated with any ticketing platform, venue, artist or event organizer.

3.5. Accounts on ticketing platforms, subscriptions to third-party services and any credentials used with the Software are obtained, paid for and controlled by the Licensee. The Licensor does not supply, operate or store them.

4. Acceptable use

4.1. The Licensee uses the Software only with accounts belonging to the Licensee and created in accordance with the rules of the ticketing platform.

4.2. The Licensee complies with the published ticket limits per purchaser, the rules governing the order of sale, the terms of presale codes and the terms of use of the ticketing platform.

4.3. The Licensee shall not use the Software to circumvent, disable or interfere with security measures, access control systems or other technical measures of a ticketing platform, nor to create accounts using false identity data.

4.4. The Licensee is solely responsible for compliance with the law of their own jurisdiction, including rules on automated ticket purchasing, and confirms awareness of them.

4.5. The license is granted to the Licensee personally. The license key is non-transferable; granting third parties access to the Licensee's account on the dashboard (clause 6.2) or to the license key is prohibited.

5. Licensee data and verification

5.1. Before access is granted the Licensee provides: full name; email address; country of residence; and the address of the wallet from which payment is made. The Licensor also records the IP address and the region determined from it when the dashboard (clause 6.2) and the Software are used.

5.2. The Licensee warrants that this information is accurate and undertakes to update it if it changes.

5.3. The Licensor may screen the Licensee against sanctions lists and may refuse to conclude the Contract or terminate it without explanation. If the Licensor refuses to conclude the Contract after receiving payment, the payment is refunded in full, unless the refusal is due to a sanctions listing. If the Contract is terminated under this clause other than because of a sanctions listing, the subscription fee for the unused part of the paid period is refunded.

5.4. Personal data is processed in accordance with the Privacy Policy. On the basis of the separate consent given at sign-up or when submitting a waitlist application, and where required by law, the Licensee's personal data, the payment transaction hashes and the invoices may be disclosed to banks, exchange operators and competent authorities to confirm the source of funds and the substance of the transaction.

5.5. The Licensor may request an identity document and proof of the Licensee's non-resident status and may withhold access until they are provided.

6. Price and payment

6.1. The price consists of a one-time software access fee, being a lump-sum payment for the grant of the license, and a subscription fee for each paid period, being a periodic payment (Article 1235 of the Civil Code of the Russian Federation). Current prices are shown at checkout before payment. The monthly subscription fee fixed at the Licensee's first purchase is kept on each renewal paid no later than the end of the one-month period under clause 6.10; after a later renewal, the current monthly subscription fee applies from then on.

6.2. The subscription is purchased for a period of 1, 3, 6 or 12 months at the monthly subscription fee multiplied by the number of months, and does not renew automatically. To continue after the paid period, the Licensee makes a new payment through the Licensee's dashboard at dash.encoreio.com (the "dashboard").

6.3. Payment is accepted in the stablecoins USDT on the TRON (TRC-20), Ethereum (ERC-20) and Solana networks and USDC on the Ethereum (ERC-20) and Solana networks. Prices are denominated in US dollars; 1 USDT = 1 USDC = 1 US dollar. The Licensor does not accept bank cards and does not collect or store bank card or bank account details.

6.4. Payment in digital currency is accepted solely under the Contract, a foreign trade contract concluded between a resident and a non-resident of the Russian Federation, in accordance with clause 1 of part 7 of Article 1 of Federal Law No. 282-FZ of August 4, 2026.

6.5. Each payment is confirmed by the transaction hash in the corresponding blockchain. The Licensor issues an invoice containing the invoice number and date, the Licensee's details, a description of the license, the period, the amount, the asset, the network and the transaction hash. The invoice forms an integral part of the Contract.

6.6. Payment is deemed made when the transaction is confirmed in the network for the full amount, in one of the assets and networks listed in clause 6.3, and sent to an address provided by the Licensor. Network fees are borne by the Licensee. Transfers for less than the full amount, in another asset or over another network are not credited; where the Licensor can access them, they are returned to the sending address, less the network fee. Any amount paid in excess of the price is returned in the same way. Transfers to an address not provided by the Licensor cannot be recovered.

6.7. The one-time software access fee is paid once, is not part of the subscription fee and is not charged again on renewal or on restoration of access, except after the subscription has been deleted under clause 6.10 or after the first purchase has been refunded under the Refund & Dispute Policy; in either case the next purchase is made at current prices, and that purchase is treated as the Licensee's first purchase for the purposes of clause 6.1.

6.8. The Software is deemed supplied for each paid period from the start of that period: the issue of the license key, the end of the preceding paid period on renewal, or the restoration of access under clause 6.10. The license key is activated when it is first used to run the Software.

6.9. The license includes one activation and up to 1,000 simultaneous tasks per event; tasks may run on any number of events at the same time, and the subscription fee does not depend on the number of events on which tasks run. Event monitoring is included up to the limit shown in the web interface. Additional tasks, additional monitoring capacity, additional activations (for example, on a second or further device) and custom solutions are available on request through support. They are priced individually, and their cost is added to the Licensee's monthly subscription fee and charged on each renewal.

6.10. If the subscription is not renewed by the end of the paid period, the license key remains active for one month so that the Licensee can renew. This period does not extend the paid period and creates no right to a refund. If no payment is made within that month, access is disabled. If payment is made during the second month after the end of the paid period, access is restored at the current monthly subscription fee. If the subscription is not renewed within two months of the end of the paid period, it is deleted, and the Licensee must purchase the license anew at current prices, including the one-time software access fee.

7. Suspension and termination

7.1. The Licensor may suspend or terminate access immediately, without refund, if: a substantiated complaint is received from a ticketing platform or rights holder; there is evidence that the Software is used in breach of Section 4; a competent authority so requires; or the Licensee appears on a sanctions list. Where access is terminated because a competent authority so requires, and not because of the Licensee's breach or sanctions status, the subscription fee for the unused part of the paid period is refunded.

7.2. The Licensor keeps a record of such cases.

8. Refunds

Refund terms are set out in the Refund & Dispute Policy, which forms an integral part of this Offer. A refund may be requested within 72 hours of the payment concerned, whether or not the license key has been activated, except where clause 7.1 applies or a sanctions listing is involved. Refunds are made in USDT or USDC only to the wallet from which the payment was made; the network fee is deducted from the amount refunded.

9. Limitation of liability

9.1. Subject to the Refund & Dispute Policy, the Software is supplied "as is". The Licensor does not guarantee the availability of tickets, their price, or a successful purchase.

9.2. The Licensor is not responsible for the content, operation, prices, policies or actions of ticketing platforms, venues, artists or event organizers, nor for the cancellation of the Licensee's orders or the blocking of the Licensee's accounts.

9.3. The Licensee indemnifies the Licensor against losses arising from the Licensee's breach of Section 4.

10. Personal data

The Licensor processes personal data in accordance with the Privacy Policy and Federal Law No. 152-FZ "On Personal Data".

11. Amendments

The Licensor may amend this Offer. The current text is published on the website. The text published at the moment of payment applies to that payment.

12. Governing law and disputes

This Offer is governed by the law of the Russian Federation. Disputes are resolved through negotiation; failing that, in accordance with the legislation of the Russian Federation.

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